IT Support Engineer (Junior - 1st/2nd Line) Location: London (onsite) Duration: 3-6 months Rate: £150 per day (umbrella only/inside IR35) Scope of Work Provide hands-on support for laptops, desktops, and mobile devices (Windows, macOS, iOS/Android). Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones. Log, track, and resolve user issues through the service desk system, escalating where necessary. Support day-to-day operations including password resets, user account administration, and software installations. Coordinate with third-party vendors (eg, Dell) for warranty repairs or replacement. Maintain accurate asset and stock management records. Contribute to documentation of IT procedures and support guides. Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution. Assist with basic testing (UAT) for new desktop or mobile solutions. Support JAMF- or Intune-managed devices under supervision. Skills andamp; Experience 1-2 years'' experience in IT support (helpdesk, desktop, or field-based). Basic understanding of Windows 10/11, MS Office 365, and Active Directory. Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential. Good understanding of hardware and peripheral troubleshooting. Excellent communication and customer service skills. ITIL awareness or certification advantageous.