ICT 1st LINE SUPPORT TECHNICIANKEY POINTSOnsite role based in Newark- 28KProvide first-line technical support to internal users across multiple sitesOpportunity to gain an ITIL Level 3 qualificationMix of service desk work, hardware/software support, and basic network/server monitoringFlexibility required for occasional out-of-hours work linked to major ICT projectsTo apply please email (url removed) ABOUT THE CLIENTWe''re supporting a well-established, forward-thinking public sector organisation with a strong people-first culture. They pride themselves on delivering a high-quality service to internal users and the wider community, with a real focus on employee wellbeing, development, and professional growth.The organisation fosters a supportive and inclusive environment, with regular engagement initiatives, recognition programmes, and a culture built around collaboration and continuous improvement.THE BENEFITSLocal Government Pension Scheme (career average)Generous annual leave entitlement, increasing with serviceFlexi-time scheme and family-friendly policiesFunded health cash plan and lifestyle benefits platform 10 per month gym membership at local facilitiesFree onsite staff parking (current arrangement under ongoing review)1 day paid volunteering leave per yearOngoing training and development, including a funded ITIL Level 3 qualificationTHE ICT 1ST LINE SUPPORT TECHNICIAN ROLEIn this role, you''ll act as the first point of contact for internal users, providing an effecti