Customer Service Advisor

Beeston | £13.12 per hour | Full-time | Fixed-term contract

Looking for a busy Customer Service role where no two days are the same?

We’re recruiting Customer Service Advisors for a well-established organisation in Beeston. If you enjoy helping people, solving problems and delivering great customer service, this could be a brilliant opportunity for you!

The role

As a Customer Service Advisor, you’ll help customers with a wide range of queries across telephone, email, WhatsApp, live chat and social media.

You’ll work in a busy, fast-paced environment, handling multiple enquiries and systems while providing a positive customer experience.

What we’re looking for

Confident communication and a friendly, empathetic approach

Good problem-solving skills and the ability to take ownership of queries

Confidence using computers and learning new systems

The ability to stay calm and professional under pressure

A positive attitude and a genuine interest in helping customers

Previous experience in customer service, retail, healthcare or another customer-facing role would be great, but it’s not essential.

Hours and working pattern

Full-time hours, office based in Beeston

Shifts between Monday and Sunday

Two full weekends worked in every four-week rotation, with time off during the week and two full weekends off

Flexibility is essential. Please note that annual leave cannot be authorised during the busy Black Friday period.

What’s on offer?

• £13.12 per hour
• Fixed-term contract until 31 December 2026, with potential for extension
• Structured training and ongoing support
• Generous employee discounts
• Pension scheme and flexible benefits, including discounted gym membership
• Free, 24/7 counselling and wellbeing support