Our client is seeking an experienced 2nd Line Support Engineer to join their dedicated technical team based in their Theale office. You will play a key role in supporting and growing the business, with a particular focus on Unified Communications (UC) and key partner channels.This is a hands-on technical role with a strong focus on pre-sales. Working with the sales department, your main priority will be to provide technical guidance, product demos and solution designs for their partners. You will also be responsible for providing 2nd-line post-sales support, working alongside colleagues to ensure customer issues are resolved quickly and efficiently.Additional responsibilities include delivering product training to internal staff and external partners. You will be expected to help create and deliver technical content for webinars, open days, and assist the team at seminars and industry exhibitions as required.As the 2nd Line Support Engineer your responsibilities will be to:Pre-Sales SupportProvide assistance to customersPropose solutions which meet those requirements, ensuring they are technically viable and add value to proposals.Understand and demonstrate products/solutions to resellers, including customer visits, seminars and trade shows.Help the sales team identify upsell opportunities into existing accounts.Help to coordinate and deliver webinarsSupplier EngagementMaintain relationships with suppliers, understand their portfolioPrimary technical/product contact for UC su