Client Relationship Manager
MMP Consultancy is seeking an experienced Client Relationship Manager for a permanent opportunity with a private fire safety and compliance consultancy. This position offers a salary of 38,000 - 40,000 and operates on a hybrid basis, with approximately 60% office-based working and 40% home working.This is an excellent opportunity for a customer-focused professional to manage key client accounts within a fire safety compliance environment. Working closely with operational, technical and compliance teams, you will be responsible for ensuring assessment programmes run smoothly from scheduling through to report delivery, maintaining strong client relationships whilst monitoring performance against contractual targets and service standards.Responsibilities:Act as the primary point of contact for a portfolio of clients, building and maintaining positive long-term relationships.Provide regular programme updates and ensure clients remain informed on project progress and service delivery.Attend client meetings, performance reviews and planning sessions both remotely and in person.Develop a strong understanding of contractual requirements, programme objectives and client expectations.Work closely with scheduling, technical and compliance teams to ensure service commitments are delivered effectively.Coordinate assessment bookings, site access arrangements and appointment scheduling.Monitor programme delivery and track site visits to ensure works are completed within agreed ..... full job details .....
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