IT Team Leader - Perm - Educational Trust Full-Time | 37 hours per week | Location: 5 day onsite at Hemel HempsteadSalary: £39,881- £42,500+ 27 days holiday plus bank holidaysWe''re looking for a proactive and skilled IT Team Leader to oversee multi-site IT operations, ensure the smooth running of critical systems, and lead a high-performing support team within an educational environment.About the RoleAs the IT Team Leader, you''ll take ownership of day-to-day IT service delivery across multiple school sites. You''ll be the senior point of technical escalation, ensuring stability, resilience, and excellent user support. Working closely with senior leadership, you will drive service improvements, manage incidents, and support key school activities such as exams and events.Key ResponsibilitiesOversee operational IT performance, ensuring high service levels and user satisfactionManage incidents, service requests, and responses to major technical issuesProvide updates to senior stakeholders during service disruptionsSupport a wide range of technologies including networks, Servers, end-user devices, interactive displays, and iOS equipmentAct as the senior technical escalation point for complex issuesManage IT Technician(s), including workload allocation, performance reviews, and developmentLead local IT projects and contribute to long-term system improvementsMaintain accurate and up-to-date operational documentationCollaborate with other IT teams to ensure consistent standards and