Our client - a long-established Systems and Software House based in Bedford - seeks an Account Manager/Project Manager who has some resilience to engage with customers and bridge the gap between sales and deployment. DUTIES: Client relationship management - builds trust, understands client needs and maintains strong relationships. Communication - communicates clearly and confidently with clients, teams and stakeholders. Organisation and prioritisation - manages multiple accounts, deadlines and competing demands effectively. Stakeholder management - balances requirements and keeps the right people informed. Project Planning and delivery - turns objectives into clear plans, milestones and responsibilities. Commercial awareness - understands budgets, scope, contracts and growth opportunities. Sales focus - identifies opportunities, promotes value and supports revenue growth. Problem-solving - identifies issues early and develops practical solutions. Leadership - coordinates teams and provides clear direction without direct authority. Adaptability and resilience - remains calm and focused under pressure, adapting to change while maintaining delivery and client confidence. Negotiation - manages expectations, scope changes and conflicting priorities. Accountability - takes ownership and follows through on commitments. Emotional intelligence - understands different perspectives and handles challenging conversations professionally ..... full job details .....