Most IT support roles keep users moving. This one gives you broader ownership of how IT is supported, managed and improved across a real engineering business.You''ll be the main internal IT point of contact for a long-established manufacturing and engineering company, supporting users at its Chessington site and working closely with external IT suppliers to make sure issues are resolved quickly and properly.IT Support Engineer Chessington, Surrey 45,000 to 50,000The role is based in Chessington, with planned travel to a second engineering site in South Wales roughly once per quarter. Travel will be planned and expenses covered. What you''ll be doingYou''ll provide day-to-day support across desktops, applications, Microsoft 365, hardware, networks and core business systems. Some issues you''ll resolve directly; others you''ll manage through the external IT systems and support providers.The work will include: Diagnosing and resolving software, hardware, account and connectivity issues Supporting Windows environments and Microsoft 365 administration Providing hands-on Microsoft SQL Server administration Acting as the main internal contact for IT queries across the business Escalating issues to third-party suppliers and making sure they are followed through Keeping users updated until issues are fully resolved Supporting Cyber Essentials and wider IT compliance activity Documenting technical knowledge, user guides and IT processes Creating and maintaining a clear IT induction pro