At Holiday Inn Shepperton, were more than just a hotel

were a welcoming community where every guest experience is made memorable by the people who create it. Set within 11 acres of beautiful grounds, we pride ourselves on offering warm hospitality, excellent service, and a friendly, supportive workplace.Were currently looking for passionate, motivated individuals to join our team. Whether youre starting your career in hospitality or looking to take the next step, youll find great opportunities for growth, training, and development with us.The idea candidate will be:To be totally customer focused by consistently delivering excellent customer service with an informed, friendly and effective approachTo take control and ownership for the management of the kitchen department within the overall policies and controls established by the company and hotel General Manager, ensuring that the brand values and standards are delivered, and budgeted profitability achieved.To ensure at all times a high standard of cleanliness and practices is maintained, thereby ensuring all statutory legislation is met.To generate a consumer led product, thereby stimulating food sales throughout the hotel.Responsibilities:Customer Focus:To ensure that the department creates a professional impression to customers and Team Members.To evaluate and act promptly and effectively on customer feedback received through any and all channels to achieve positive and consistent results.To consistently look for ways to improve customer service in your areas of responsibility.Business Awareness:To be fully aware of budgeted and actual departmental financial targets. This to include gross profits (food), stock levels and departmental profits.To control and monitor payroll costs for the department by allocating labour resources in line with forecasted business levels through payroll management.To be fully aware of and control departmental operating costs in line with forecasted business levels.To manage/control purchasing in department by effective use of the relevant purchasing system in use at any one time.To ensure food profit and other related targets for your departments are met and where reasonably practicable exceeded.Specific Job AccountabilitiesTo exercise effective stock rotation and maintain stock levels in accordance with hotel business and according to hotel and company policy.To ensure food stock-takes are carried out as required.To ensure all procedures and processes for food service controls are strictly followed at all times to meet company requirements.To implement, maintain and constantly improve departmental operating standards.Growing the Business:To positively approach sales opportunities in order to maximise sales revenue and exceed budgeted sales targets for the department.To be actively involved with and suggest promotional opportunities to enhance departmental sales to meet and exceed budget. This to include planning, implementation and review of food promotions.To create and maintain a selling service culture within the department.To ensure all department Team Members are sales focused.People Management:To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.To maintain effective communication within your team by holding regular team meetings and attending hotel meetings when required.To compile the department Training Plan to meet the hotel business objectives and develop Team Members.To carry out quality training and development in a systematic and professional way in order to meet the needs of the business and assist in individual Team Members personal development.To ensure all training is recorded and all Team Members complete the Company Induction programme including E Learning and are consistently coached and appraised on a one to one basis.To carry out six monthly performance reviews with Team Members and act according to feedback, using Company guidelines.To set clear objectives for department Team Members linked with the hotel business plan.To recruit departmental Team Members up to supervisory level in line with the Company recruitment procedures.To manage behaviour and performance in line with the Company disciplinary procedures.To continually coach and council Team Members and colleagues.Controlling the Environment:To ensure the department operates effectively on a day to day basis, ensuring Company and brand standards are met and delivered consistently, with attention to detail. (To include shift procedures).To ensure all Fire, Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability and all employment legislation is strictly adhered to and all Team Members are trained accordingly.To comply with your responsibilities under the Regulatory Reform(Fire Safety) Order as detailed in the Fire Safety Management System.To review and co-ordinate action on Hygiene Audits in order to enhance the environment and achieve consistently positive results.Other:To act as the hotel Guest Relations Manager as required, ensuring a professional and friendly service throughout the hotelTo operate all IT systems in line with Company requirementsTo be fully aware of and strictly adhere to all security procedures, including cash and key handling procedures, as required by the CompanyTo undertake any other reasonable project as required by the Operations Manager or General Manager to grow and improve the businessTo attend training when requiredTo be fully aware of and strictly adhere to Fire, Bomb and Health and Safety proceduresTo keep yourself informed of the hotels goals and objectives and those of other departments, maximising the role you play in delivering the hotel budgeted profit.To be fully aware of and comply with hotel and Company rules and regulations as identified in the Team Member handbook, detailed in policies and procedures and displayed on notice boards

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