This is a Permanent , Full Time Role based at our offices here in Stevenage with some remote working available. The Fine Wine Advisers sit within the Fine Wine Team, a matrix team that is responsible for delivering the Fine Wine Strategy for the business. These new roles are the first point of contact for our members using our soon-to-be launched new Fine Wine Service. The Advisers operate under the direction of the Head of Fine Wine and alongside Buying and Merchandising to deliver an exceptional fine wine service to our Members. Job Purpose The Fine Wine Advisers exist to maximise long-term value, access, and understanding of wine for Members, while also supporting the sustainable operation of our member-centric approach. They have a deep passion and knowledge of Fine Wine and are motivated to translate this across a segment of our Membership through offering exceptional service, access to rare parcels and mature stocks and providing drinking advice on Reserves. They are the first point of contact for Members who are thirsty for more, and as such will provide opted-in Members on tailored advice on what to buy, collect and drink. Principal Duties and Responsibilities For Members who have opted into the service, the Fine Wine Advisers will: - Act as the primary point of contact regarding fine wine selection, acquisition, cellaring and enjoyment - Translate wine expertise into member value, education and long-term satisfaction - Provide personalised wine guidance based on drin