Job Title: Repairs PlannerLocation: Sittingbourne, ME10Salary: 30,000 PER ANNUMSector: Social Housing8-5 Monday-Friday FULL TIME OFFICE BASED. MUST HAVE SOCIAL HOUSING EXPERIENCE The RoleWe''re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.Working in a fast-paced environment, you''ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives'' time is used productively while delivering a high-quality service to residents and clients. You''ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.What You''ll DoProvide excellent customer service to residents, handling enquiries, bookings and appointment changes.Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.Monitor work in progress, ensuring jobs are progressed and closed within target timescales.Ensure operatives are correctly using and updating PDAs and digital systems.Act as the key communication link between residents, operatives and client teams.Maintain accurate records, notes and