Job Overview An opportunity has become available for an experienced Deputy Team Leader to join the team at Paragon''s Client site, a leading multinational insurance company, based in Sheffield. The Deputy Team Leader is required to support teams across the range of onsite services and therefore the role requires a flexible indivudual capable of working within the team but also stepping up to manage the team during any Team Leader/ Senior Team Leader absence. Hours: Monday to Friday either 8am-5pm or 9am - 6pm Your main duties would include: Deliver services to the required Service Levels (SLAs) and high quality standards Support the Team Leader to manage the team and ensure all team members are adequately trained Ensure all processes are followed accurately and to flag any process or service failures to line manager Represent Paragon positively at all times demonstrating professionalism and pride in the service Provide technical and process support to the team, and flexible and responsive assistance to colleagues Deal with client issues escalated from the team promptly, keeping the Team Leader informed and escalating when necessary Provide constructive feedback on team members to support the Team Leader in 1:1 and performance reviews Assist the Team Leader in maintaining adequate service cover across all areas particularly during periods of holiday and sickness within the team Maintain good working relationships with clients and liaise with them in a professional