HR Resolutions Manager London Borough of Merton Merton Civic Centre, London (Hybrid - 3 days on site) Salary: £57,402 - £61,653We are delighted to be working with The London Borough of Merton as they seek an experienced HR professional to lead and develop a new HR Resolutions function within their People and Culture division. This is an opportunity to shape a service focused on early intervention, mediation and alternative dispute resolution, helping the organisation move away from formal processes and towards constructive, solution-focused outcomes.About the roleAs HR Resolutions Manager, you will lead a team of HR Consultants delivering early conflict resolution across the organisation. You will play a key role in establishing and embedding a proactive resolution service that supports managers and employees to address workplace issues before they escalate into formal procedures.Working closely with HR Business Partners and senior stakeholders, you will provide expert guidance on complex employee relations matters while promoting mediation, coaching and collaborative approaches to conflict management.Key responsibilitiesLead and manage the HR Resolutions Team, providing direction, coaching and development to HR Consultants.Establish and embed the council''s HR Resolution service, creating effective alternatives to formal grievance and disciplinary processes.Provide mediation and conflict resolution support for complex workplace disputes.Work in partnership with HR Business P