We are recruiting for 7 x Temporary Supporter Care Assistants for a high-profile social welfare Charity. You''ll be part of a friendly Supporter Care team handling inbound calls from supporters and members of the public and delivering excellent customer service throughout their peak fundraising period. Initially fully in the office, after approx 3 weeks of training you will be offered Hybrid working will involve a minimum of 2 days per week spent at their Central London office. The Role: Handling inbound telephone calls from the public during their busy high volume appeal period. Processing orders for fundraising products by telephone, and handling related queries on products and deliveries to ensure a smooth ordering experience Processing requests from organisations for fundraising materials for a very busy nationwide Campaign. Taking telephone donations, including for their big campaigns Processing administrative updates on our supporter database Handling additional ad hoc queries and coordinating with relevant team members and stakeholders to ensure these are resolved and the supporter has a positive experience The Candidate: Experience of working in a busy high volume contact centre and call handling environment Experience of providing excellent customer care and passionate about delivering a positive customer experience Confident, empathetic, polite and professional telephone manner Accuracy in data entry Experience of database/CRM systems IMPORTANT NOTE Our aim ..... full job details .....