KEY RESPONSIBILITIESCustomer ServiceProvide excellent customer service to residents, prospective tenants, contractors and visitorsBe the first point of contact for handling resident complaints, ensuring a speedy and efficient resolution and escalating promptly to the Property Manager or Area Operations Manager when neededOrganise, promote and conduct resident events to promote community and drive resident engagement within the buildingSeek ways to exceed service expectations, driving NPS and building reviews on platforms such as Google and TrustPilotShare communications via the Marketing Team to keep residents informed and react to changing circumstancesSalesLead the implementation of sales strategies with the support of the Property ManagerSupport the Property Manager with external stakeholder management such as key universities and language schoolsMaintain a thorough understanding of current competition and market conditionsConduct viewings with prospective residents, ensuring the building is always shown in the best possible lightEnsure mystery shopping feedback is acted onEnsure all enquiries are recorded and responded to in a professional and timely mannerEnsure move-ins are well-managed and aligned with our customer promiseEffectively execute the arrears process, conducting conversations and navigating complex accountsKeep property management software updated promptly, ensuring data is accurate and handled with careAssist with the management of operational budgets, app