Customer Service Specialist
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West Malling, Kent (Hybrid Working)
12-Month Fixed Term Contract
-24,800 per annum
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We''re looking for a Customer Service Specialist to join a well-established and growing organisation based in West Malling on a 12-month fixed-term contract. This is an excellent opportunity for someone who thrives in a high-volume customer service role, enjoys solving problems and takes pride in delivering an outstanding customer experience.
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Working as part of a supportive team, you''ll be the first point of contact for customers and suppliers, managing enquiries from start to finish while building strong relationships and ensuring every interaction is handled professionally.
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Hybrid working is available following your initial training period.
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The Role

• Deliver exceptional customer service via telephone, email and internal systems.
• Manage customer and supplier enquiries through to resolution, taking ownership throughout.
• Process customer orders and provide updates throughout the order lifecycle.
• Liaise with internal departments and external suppliers to achieve positive customer outcomes.
• Maintain accurate customer records across multiple systems.
• Work to service level agreements, quality standards and productivity targets.
• Identify recurring customer issues and contribute ideas for improving processes and customer experience.
• Build strong working relationships with customers, suppliers and colleagues across the business.
• Develop a thorough understanding of the company''s products, services and processes.

• Previous experience within a customer service, customer support or contact centre environment.
• Enjoys working in a busy office environment where no two days are the same.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• High attention to detail and excellent data accuracy.
• Confident using multiple systems and learning new processes.
• A proactive team player with a positive attitude and a genuine passion for helping customers.
• Committed to delivering excellent service and continuously improving the customer experience.

• 12-month fixed-term contract
• -24,800 salary
• Hybrid working following training.
• Supportive and collaborative team environment.
• Comprehensive training and ongoing development.
• Opportunity to gain experience within a well-established and growing organisation.
• A varied role where you''ll make a real difference to the customer experience.