Job DescriptionWilde Aparthotels

is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon, and many more.At Wilde, we''re not just another Aparthotel brand; we''re a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city and each Wilde. If you''re a leader who''s as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we''d love to hear from you.We are currently looking for an Operations Manager to join our

Wilde Aparthotel

in Aldgate Tower Bridge, London, on a full-time permanent basis. This is an excellent opportunity for an individual with a great attitude and friendly manner to join the team at an exciting time for the group.We are seeking an experienced individual with excellent commercial acumen and a strong FandB background to join our team.Benefits:

We want you and your loved ones to thrive; we’ll support your health, wellness, learning, and development, and if you decide it’s time to start or grow a family, rest assured we celebrate that too:Paid Maternity, Surrogacy, Adoptive and Paternity leaveGenerous Annual LeaveCompetitive bonusDiscounted rates for overnight stays for you, your family, and friendsRefer and earn scheme if you successfully refer a friend to work with usCycle to work scheme - to support a healthy lifestyle and our planet (only applicable in Ireland/UK)Education Support to help you foster new skills, build confidence, and flourishVolunteer days: 2 paid volunteer days per year to support causes in your local communityEAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)Long service rewardsResponsibilities:Supervise and manage the Front Office, Housekeeping, Maintenance, and Bar/Kitchen teamEnsure efficient and smooth check-in/check-out processes for guestsCollaborate with the Housekeeping and Maintenance Managers and manage high standards of cleanliness and maintenance across the businessOversee the FandB team, ensuring exceptional service and qualityCollaborate with the General Manager and other department heads to develop and implement operational strategiesHandle guest inquiries, complaints, and requests promptly and professionallyTrain and develop team members and Heads of Departments to deliver excellent customer serviceAssist the General Manager with budgeting, forecasting, and financial analysisRequirements:Previous experience in a similar role in the lifestyle hotel or aparthotel sector is keyStrong leadership and management skillsKnowledge of Front Office and a strong knowledge of FandB operations is essentialExcellent communication and interpersonal skillsAbility to multitask and prioritize workload effectivelyProficient in hotel management software (Opera) and Microsoft Office Suite

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