-Product Owner, Repairs & Field Services

London - HYBRID-

OUTSIDE IR35-

6- 12 months-

We are seeking an experienced Contract Product Owner to lead product strategy and transformation across a Repairs and Field Services environment within a large housing organisation.

This is an outcome-focused contract requiring someone who can take ownership of the product roadmap, drive discovery, develop and prioritise a transformation backlog, and translate operational challenges into practical, technology-enabled improvements.

Key Responsibilities

• Develop and own a 12 to 18-month product roadmap aligned with organisational priorities.
• Lead product discovery and assess opportunities for service and technology improvement.
• Build, maintain and prioritise a transformation backlog, including epics, features and user stories.
• Establish effective product governance and prioritisation processes.
• Develop recommendations for technology optimisation, investment and future service improvements.
• Provide clear handover documentation and recommendations to support future transformation activity.

Essential Experience

• Proven experience as a Product Owner or Product Manager delivering transformation within social housing, repairs, property services, housing operations or field services.
• Experience developing product strategies, roadmaps, governance frameworks and prioritised backlogs.
• Strong understanding of repairs and maintenance operations, including responsive repairs, planned works or compliance services.
• Experience with workforce management, scheduling, mobile working and field service technology.
• Ability to translate complex operational requirements into clear product priorities and delivery outcomes.
• Strong stakeholder management skills, with experience working across operational teams, IT, delivery partners and technology suppliers.
• Experience defining KPIs, measuring performance and demonstrating business benefits.
• A pragmatic, delivery-focused approach, with the ability to make decisions and maintain momentum in a complex transformation environment.

Desirable Experience

Experience with field service or housing technology platforms such as Totalmobile, DRS, Microsoft Dynamics 365 Field Service, Oneserve or equivalent systems.

Experience supporting wider IT, digital or service transformation programmes within a housing association or similar property services organisation.

Please apply immediately if you have the required skills and experience and have operatesd in either a Housing Association or Local Government housing environment.