Contract Tech Bar Engineer required to provide 2nd line support in a customer-facing environment, delivering both onsite and remote technical support. Key Responsibilities: 2nd line Tech Bar support and escalation point Support for macOS and Windows 11, plus iOS and Android Microsoft 365 support (Exchange Online, Teams, SharePoint, OneDrive) Hardware and software support (laptops, mobiles, MDM, VPN) User onboarding and provisioning Escalation to 3rd line/vendors with end-to-end ownership Working to ITIL processes and ISO 27001 standards Key Requirements: 2-5 years'' 2nd line/Tech Bar support experience Strong macOS and Windows 11 support experience Microsoft 365 administration experience Active, transferable SC Clearance Strong customer-facing and troubleshooting skills Nice to Have: ITIL Foundation or relevant certifications VIP/high-profile user support experience