Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireQuality Assurance Team Leader (Associate) About this role This is an opportunity to join a vibrant and fast paced team, providing quality assurance and actionable insights to the business. We are looking for a passionate, people-focused leader to manage a team responsible for providing Quality Assurance and recommendations to improve customer outcomes. You will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you''ll do People Leadership: Dedicate the majority of your time to people leadership: coaching conversations, performance reviews and developing individual growth plans Create an inclusive, high-performance culture where team members feel supported, heard, and challenged Set clear goals and expectations, regularly reviewing progress and offering feedback that drives improvement and strong team member outputs, aligned to SLAs and deliverables Maintain strong engagement through building a strong team culture, career development conversations, personal development plans, and recognition of achievements Create a customer-centric culture within the team with a balanced focus on customer outcomes as well as compliance and process adherence Drive performance management activities including quality reviews, productivity analysis, and timely interventions for underperformance. Monito