Senior Solutions Engineer Cardiff City Council £40,777 to £45,091 Permanent, Full-time Cardiff / hybrid working Overview of the Senior Solutions Engineer Sellick Partnership is currently partnered with Cardiff City Council who are looking to recruit a Senior Solutions Engineer on a permanent, full time basis to join their expanding Infrastructure team. Although the council offices are based in Cardiff, the council are happy to discuss and negotiate flexible, hybrid working arrangements and encourage a healthy work-life balance. With a focus on the ongoing schools expansion project across Cardiff, this opportunity provides and exciting series of projects that will allow you to expand on current knowledge and skills. Key responsibilities of the Senior Solutions Engineer Maintain and enhance end user computing services to meet council needsDiagnose and resolve complex issues, using automation and orchestration to improve performance and efficiencyMonitor, test and manage end user infrastructure to ensure performance, quality standards and service targets are metSupport ICT project planning by ensuring end user computing requirements are included in specificationsRespond to Service Desk incidents and requests, prioritising effectively and meeting SLAsContribute to service improvement, documentation, knowledge sharing, mentoring and health and safety compliance Experience required for the Senior Solutions Engineer position Experience developing and delivering solutions using