A hands-on IT Operations Manager role reporting directly to the CIO, with full ownership of IT operations, information security, and data privacy. You''ll drive system reliability, lead vendor management, and play a key role in shaping Microsoft 365 and AI strategy within a fast-paced, high-growth environment.Client DetailsThis opportunity is with a well-established, medium-sized organisation in the business services industry. The company is known for its focus on delivering high-quality services and fostering a culture of innovation and operational excellence.DescriptionManage and resolve IT incidents and service requests within SLA, coordinating with a third-party MSPOversee MSP performance, ensuring service delivery and continuous improvementOwn IT asset management, including procurement and lifecycle tracking of hardwareLead and optimise the Microsoft 365 environment, including Intune, Defender, identity and access management, and complianceConfigure and support SaaS business applications across the organisationStreamline Joiner, Mover, Leaver processes and ensure efficient onboarding/offboardingSupport and maintain communication platforms such as Teams, RingCentral and SlackManage DNS, email security and domain reputation (SPF, DKIM, DMARC)Oversee office technology infrastructure including networks, Wi-Fi and new office setupsDrive InfoSec maturity aligned to CIS framework, including risk management and policy developmentMaintain Cyber Essentials Plus certification and ..... full job details .....