Creating meaningful change for customers. High-impact leadership role About Our Client Michael Page is proud to be partnering with Orbit to deliver the shortlist for a newly created and impactful position - Head of Customer Care. This is more than just a contact centre leadership role - it''s a unique opportunity to shape the future of customer service in an organisation that''s invested heavily in modernising its customer experience. Orbit is growing rapidly and evolving with its customers, and this role is a vital part of that journey. Why now? Why Orbit? Orbit is one of the UK''s leading housing organisations, managing over 47,000 homes across the Midlands, East and South of England. Driven by social purpose and commercial discipline, Orbit takes pride in the impact it makes - but recognises there is more to achieve. The 2030 vision is clear: To deliver one of the best customer experiences of any housing association in the country. To design services that are personal, accessible, and proactive, especially for the most vulnerable customers. To build sustainable, inclusive communities, enabled by data, technology, and passionate colleagues. This role sits at the heart of that mission, shaping and leading the frontline contact centre experience for tens of thousands of customers. Job Description This is a pivotal opportunity to lead Orbit''s busy contact centre (c.70 FTE), handling over 30,000 customer contacts each month. The role sits at the heart of Orbit''s 2030 Stra