Come and join the Field and Onsite Services team at the Littlefish Group Work location: Customer Site (Onsite) Salary: Competitive, plus excellent benefits Here at Littlefish, we''re passionate about delivering outstanding user experiences and exceptional IT services for our customers. As we continue to grow, we''re looking for an experienced Senior Technical Lead to join our Workplace Services team. This is a unique opportunity for a highly skilled technical specialist to become the most senior technical authority within one of our customer environments. You''ll work closely with onsite support teams, acting as the go-to expert for complex endpoint, device, operating system and identity-related issues across both Windows and Mac estates. If you''re passionate about troubleshooting, technology, continuous improvement and providing expert technical guidance, we''d love to hear from you. The role and what you''ll be getting up to on a day-to-day basis As a Senior Technical Lead, you''ll provide advanced technical expertise across endpoint technologies while acting as a trusted adviser to both users and technical teams. You''ll: Lead the diagnosis and resolution of complex Windows and Mac endpoint issues. Take ownership of technically challenging incidents from investigation through to resolution. Perform advanced troubleshooting across hardware, operating systems, applications, identity, authentication and connectivity. Analyse logs, system behavior and diagnostic data to ..... full job details .....