A great opportunity has arisen to join a leading manufacturing company who supply to the energy and electrical industry with state-of-the-art products.Job Description:Act as the single point of contact for all customers regarding aftersales and warranty matters.Manage the full lifecycle of aftersales and warranty cases, from first notification through to final closure.Conduct on-site inspections to diagnose faults, identify root causes, and recommend corrective actions.Prepared comprehensive Risk Assessments and Method Statements (RAMS) for all site activities.Produce Bills of Material (BOMs) to secure required parts and materials for rectification work.Conduct robust root cause analysis (RCA) on all aftersales and warranty issues, ensuring accurate diagnosis and high-quality resolution.Work with Engineering, Production, and Quality teams to agree and implement corrective and preventive actions (CAPA).Maintain clear, accurate, and timely communication with customers, ensuring expectations are managed professionally.Coordinate with the Site Services department to arrange on-site attendance, providing them with clear instructions, documentation, and context.Work with the Planning team to ensure aftersales and warranty interventions are scheduled effectively and safely.Monitor progress of site works, ensuring timely and high-quality completion.Assess warranty claims to determine validity in line with company policy and warranty terms.Record and track all aftersales and warranty