K.A.G. Recruitment have been instructed exclusively to recruit a Customer Operations Manager to join our client a technology driven, specialist industrial services provider offering a wide range of Engineering solutions and Technical services to a broad spectrum of industries at their client s site in Leominster. Job Title: Customer Operations Manager Location: Leominster, Herefordshire Package: Competitive Salary + Company Car/Car Allowance, 25 days holiday plus stats, holiday purchase scheme and a wide range of additional benefits Hours: Monday Friday - 8am to 4.30pm Purpose of the role: To maintain an ongoing relationship with selected customers and sales staff on the client site and to utilise knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. Leadership, management, and development of team on site Complete ownership of the customer relationship Driving the highest standards of Health and Safety, the team and best practice across the site. Responsibility for driving the success of the site, including PandL and site KPI''s Continuous Improvement initiatives relating to the stores and associated processes People Management and Leadership together with good problem-solving skills Customer focus Communication Drive effective ordering of stock items and planning for maintenance breaks on internal systems Being both an escalation and initial point of contact for the customer Respon