Role Title: ITOM ArchitectDuration: contract to run until 30/09/2025Location: Wiltshire, Hybrid, 90% working from homeRate: up to £662.40 p/d Umbrella inside IR35Clearance required: Due to the nature of the client, you must be a Sole UK National and have Active SC ClearanceRole purpose/summaryWe are seeking an experienced IT Operations Management (ITOM) and Hardware Asset Management (HAM) Technical Architect to lead the design, implementation, and optimisation of ServiceNow Discovery and HAM.The ideal candidate will have a strong background in IT Operations, asset management, and integration strategies, with the ability to bridge technical solutions and business needs. This role requires deep, hands-on expertise in ServiceNow ITOM Discovery and through understanding of the HAM life cycle.Key Skills/requirementsDevelop and Implement DiscoveryDesign and configure ServiceNow Discovery processes for accurate infrastructure mapping.Ensure discovery schedules, probes, and sensors are aligned with enterprise needs.Analyse Results and Recommended ImprovementsInterpret discovery data to identify coverage gaps, misconfigurations, and optimisation opportunities.Provide actionable insights and recommendations to enhance the overall ITOM tooling and HAM maturity.Conduct Tooling and Integration AnalysisPerform gap analysis between current ITOM tooling and ServiceNow capabilities.Define where ServiceNow Discovery fits within the existing ecosystem, ensuring minimal disruption and maximum va