As a Customer Service Coordinator in Leigh, you will manage customer queries and order-related administration within the FMCG industry, helping day-to-day customer service run smoothly. You will keep information accurate, communicate clearly with customers and colleagues, and ensure requests are handled promptly.Client DetailsThe organisation operates in the FMCG industry in Leigh.Description Process customer orders accurately and in a timely manner.Coordinate with internal teams to ensure order fulfilment and delivery schedules are met.Collaborate closely with Supply, Demand, Commercial and Logistics teamsHandle customer queries and resolve any issues promptly and proactively.Maintain accurate records of transactions and customer interactions.Generate reports to track order progress and identify any potential delays.Ensure compliance with company policies and procedures in customer service operations.Present to customers and senior stakeholders.ProfileA successful ''Customer Service Coordinator'' should have:Experience in Customer Service, Supply Chain or order processing/management, ideally within the FMCG sector (not essential)Strong communication and organisational skills.Passionate about delivering a great customer service.Attention to detail and a proactive approach to problem-solving.Ability to work collaboratively with internal teams.Comfortable using systems and technology, with strong Excel skills and experience of Power BI or Microsoft Dynamics would be beneficial ..... full job details .....