UK Head of New Patient Experience3-Month FTC 60,000 Pro Rata Nottingham Immediate Start We are looking for an experienced UK Head of New Patient Experience to join a growing organisation on an initial 3-month fixed-term contract (potential for extension or perm). This is an exciting opportunity to take ownership of an established contact centre team, providing hands-on leadership, support and direction during an important period for the business. You will oversee a team of approximately 20 people, including 18 Contact Centre Agents and two Team Leaders, ensuring the smooth running of day-to-day operations while driving team engagement and performance.The RoleProvide visible, hands-on leadership to a team of approximately 20 people.Motivate, inspire and engage the team, creating a positive and supportive working culture.Support, develop and empower two Team Leaders.Oversee day-to-day contact centre operations, ensuring business continuity and consistent service delivery.Build strong relationships across the team, improving morale, engagement and performance.Provide guidance, coaching and support to help individuals reach their potential.Maintain high standards of customer experience and service delivery.Identify operational challenges and implement practical improvements where needed.About YouProven experience leading and managing customer-facing or contact centre teams.A natural people person who enjoys motivating, developing and supporting others.Confident managing Team ..... full job details .....