SThree are pleased to announce we''re recruiting for a talented Service Delivery Engineer (London) to join our excellent team in our office based in 8 Bishopsgate.The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide onsite technical support based from our London office, however travel to other UK offices may be required. About usSThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. Elevating expertise and energising progress for everyone.What are the day-to-day tasks?Providing 1st and 2nd line support for all IT products and services.Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager.Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner.Be responsible for