Leading Specialist Travel Company are seeking a Cruise Travel Consultant to join their dedicated Tour Operations team, to help curate life-defining travel experiences for their clientele. Working within a reservations team to create tailor-made cruise itineraries, you will combined exceptional service with deep cruise product knowledge and build long-term customer relationships. This Travel Consultant opportunity comes a highly competitive starting salary of 28k pa plus commission and is hybrid in Birmingham. This is a fantastic travel company with good benefits and career longevity. We are seeking someone with a broad knowledge of cruises; perhaps your career previously working on cruise ships in customer service/sales roles. Or perhaps you have cruises extensively yourself? You must also have experience in a target driven sales role, but with a focus on sales through building lasting relationships. JOB DESCRIPTIONManage inbound sales enquiries and repeat customers with a consultative, relationship-led approachTake time to understand customers'' needs, recommending suitable tour optionsBuild trust and confidence with customersConvert enquiries into high-quality bookings, with a strong focus on customer satisfaction and retentionMaintain accurate CRM records to support excellent service deliveryWork closely with Product and Operations teams to ensure holidays sold are appropriate and deliverableContribute to improving conversion, customer experience and sales processesTake ow