Collections Agent - Financial Services 27,500- 30,000 Chatham Hybrid WorkingAre you experienced in customer service or collections and looking to grow your career in financial services?We''re hiring a Collections Agent to join a people-focused financial services company based in Chatham. This is a great opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and technology-driven environment.Role OverviewAs part of the Collections team, you''ll support customers who may be experiencing financial difficulties. You''ll identify affordable solutions, provide guidance, and work with empathy and professionalism to achieve positive outcomes.What You''ll Be DoingEngaging with customers via phone, email, and live chatUnderstanding individual financial situations and offering tailored solutionsManaging accounts in arrears and helping customers get back on trackMaintaining accurate records and following regulatory guidelinesWorking collaboratively with your team to meet goals and support customersWhat We''re Looking ForExperience in collections, customer service, financial support, or call centre environmentsExcellent communication and listening skillsA compassionate, problem-solving approachStrong attention to detail and ability to follow processesConfidence with modern systems and CRM platformsWhat''s on OfferSalary: 27,500- 30,000 depending on experienceHybrid working (3 days in the office, 2 from home after training