Company ContextPowakaddy is the world''s number one electric golf trolley brand. The business was founded in 1983, has been the UK market leader for years, and sells in over 50 countries. Unlike most of the market, Powakaddy still designs, develops and assembles its products in the UK, which is a real point of difference and a big part of why the brand is trusted.The product has come a long way. What started as a basic motor and dial is now a range of compact trolleys with 5-inch touchscreen GPS, Full Hole View mapping and remote control. Powakaddy is expanding its customer services team. You will play a key part in that team as it grows, with real influence over how the work is done.Role PurposeAs part of the internal Sales Team, you will play a key role in delivering an exceptional customer service experience.You will support customers and end users with a range of pre-sales and after-sales enquiries, ensuring every interaction is professional, helpful and efficient. What you will be doingDeliver exceptional customer service via telephone and email to customers, retailers and end users.Build positive relationships with customers through patience, empathy and effective communication. Process orders accurately and provide advice on pricing, stock availability and product information. Arrange product collections, returns and replacement orders where required. Accurately record customer interactions and case notes within the CRM system. Work closely with colleagues across ..... full job details .....