CareerMakers Recruitment is currently recruiting for a Customer Service Administrator on behalf of a client based in the Wigan (WN5) area. Key Responsibilities: Handling a high volume of customer enquiries via telephone, email and live chat. Responding to customer queries professionally, efficiently and in a friendly manner. Tracking customer orders and providing updates on delivery statuses. Investigating delivery issues, missing orders, returns and general customer complaints. Liaising with warehouse and dispatch teams to resolve customer queries and ensure orders are processed smoothly. Maintaining accurate customer records and updating order information on internal systems. Confident using computers and a range of IT systems, with good general computer skills. Able to work in a fast-paced warehouse environment and manage multiple tasks at once. Thick-skinned, resilient and able to remain calm and professional when dealing with difficult or frustrated customers. Excellent communication skills, both written and verbal. A positive, proactive attitude with a strong focus on customer satisfaction. Requirements: Online retail experience Strong written and verbal communication skills Confident using IT systems and customer service software Ability to process customer requests quickly while maintaining accuracy Excellent problem-solving skills and the ability to escalate issues appropriately Good telephone manner and customer service skills High level of attention to detail ..... full job details .....