An established social housing contractor is seeking an experienced Operations Manager to oversee the delivery of planned maintenance and refurbishment contracts across the Midlands. Reporting into senior leadership, you will be responsible for operational performance, client management, commercial outcomes and the development of contract delivery teams.

Client Details

Our client is a well-established contractor delivering planned works, refurbishment and property improvement programmes within the social housing sector. Operating across multiple frameworks and long-term partnerships with housing associations and local authorities, they have built a strong reputation for quality delivery, compliance and customer satisfaction.

Description

• Lead the operational delivery of multiple social housing contracts across the Midlands region.
• Ensure projects are delivered safely, on time, within budget and to agreed quality standards.
• Drive contract profitability through effective financial and commercial management.
• Manage and develop Contract Managers, Site Managers and operational teams.
• Build and maintain strong client relationships with housing associations and local authority partners.
• Monitor contract performance against KPI and SLA targets.
• Support the mobilisation of new contracts and business growth initiatives.
• Work closely with commercial, compliance and customer service teams to ensure successful project outcomes.
• Identify opportunities to improve operational efficiency, productivity and customer satisfaction.
• Ensure all activities comply with health and safety legislation and company procedures.

Profile

A successful ''Operations Manager'' should have:

• Proven experience in an Operations Manager, Senior Contracts Manager or equivalent leadership role within the social housing sector.
• Strong background delivering planned maintenance, refurbishment, retrofit, decarbonisation or property services contracts.
• Experience managing multiple contracts and geographically dispersed teams.
• Demonstrable success in improving operational performance and contract profitability.
• Strong understanding of commercial management, budgeting and performance reporting.
• Excellent client-facing skills with experience managing key stakeholder relationships.
• Sound knowledge of health and safety legislation and industry best practice.
• Full UK driving licence.

Job Offer

• Permanent Operations Manager position based in Tamworth.
• Competitive salary plus package.

If you''re interested in this role, apply now.

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