We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Mental Health Service in Waltham Forest. Sounds great, what will I be doing? The main purpose of this role is to provide strong operational leadership to ensure the safe, effective and values driven delivery of a non clinical mental health crisis alternative service. You will oversee day to day service operations, staff support, risk management processes and partnership working, ensuring that the environment remains compassionate, recovery focused and co produced. You will be responsible for maintaining high standards of practice, safeguarding, and service performance so that people in crisis receive timely, person centred support that promotes hope, autonomy and emotional safety. What do I need to bring with me? You''ll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don''t have to tick all the boxes right away; the important thing is that you''re willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. We are looking for a confident, compassionate leader with experience managing teams or servi