Your new company I''ve got an upcoming opportunity available to work for a well-known organisation. Please note, this role isn''t live yet. However, if you meet the required specifications, we encourage you to apply whereby more information will be given around this specialist opportunity. This role is at the consultant level and is to provide a statement of work for a client. Your new role Service Management Consultant Key Skills and Experience Strong experience in IT service management, ITIL practices, operational process design, managed services or service transformation. Good understanding of incident, change, problem, continuity and service ownership processes in complex technology environments. Ability to convert operational resilience concepts into practical workflows and BAU behaviours. Experience working with ServiceNow or comparable ITSM platforms is desirable. Strong workshop facilitation and process mapping skills. Ability to balance control, usability and operational efficiency when designing resilience processes. What you''ll need to succeed You will have worked at a consultant level before and will ideally have worked in providing a statement of work.What you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as ..... full job details .....