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Job DescriptionWorking PatternWeek 1

Mon 05:45-13:45

Tues 05:45-13:45

Weds 05:45-13:45

Fri 13:30-21:30

Sat 13:00-21:00

Week 2

Sun 10:00 - 18:00

Mon 13:30 - 21:30

Tues 13:30 - 21:30

Thurs 05:45 - 13:45

Fri 05:45 - 13:45

Purpose

Duty Manage in the absence of the next level Leader when required

Champion new ways of working within stores through an open mindset and positive attitude

Leads colleagues in delivery of task prioritising customer first

Plans, allocates and follows through on delivery of task to a consistent standard across the store

Drives on the job productivity

Supports colleagues through coaching and feedback

Uses MI to take action to drive performance

Helps maintain a safe and legal environment for colleagues and customers

Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Delivers great standards and service by putting the customer first

Acts on customer feedback to deliver improvement

Ensures the delivery of brilliant basics

Coach the team to deliver excellent standards of product presentation

Supports the delivery of plan A

Provides regular and timely feedback to line manager to support colleague performance

Supports with the training and coaching of colleagues maximising digital tools and channels

Identifies colleagues for recognition and celebrate success within the store

Provides feedback to BIG to improve colleague experience

Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action

Role models new ways of working through the use of digital tools

Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively

Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation

Maintains a safe and legal store environment

Supports visual merchandising updates across all launches events and campaigns

Key Capabilities

Understands how MandS operates its strategy, future and the role they play

Effectively manages own reactions and responses around change

Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Treats all colleagues the fairly, understanding that different people will provide different perspectives and have different needs

Builds positive relationships by being a good listener and getting to know people by establishing a connection

In control of their own reactions and considers how to share their perspective to create better reaction for team

Technical Skills/ Experience

Support the delivery of excellent customer service and KPI''s across the store

Good level of digital capability and can access and utilise relevant systems

Good knowledge of the commercial operation, brilliant basics and operational excellence

Current working knowledge of all VM principles

A good communicator with the ability to build relationships and work within a team

A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing

Maintain high presentation standards, attention to detail and deliver on time, right first time

Interpret data relevant to the role

Demonstrates flexibility and adaptability to change

Key Relationships and Stakeholders

Customers

Colleagues

Store Leadership

BIG

About UsMandS is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That\''s why we\''re revolutionising how we work and offering our most exciting opportunities yet. There\''s never been a better time to be part of our team.

Marks and Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.

About the TeamRetail: The sweeping innovations we\''re rolling out at MandS will define a new era of retail. And we want you to help us introduce them to our customers. There\''s never been a more exciting time to join MandS!

We\''ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world - and surprising every single customer with reasons to shop in our stores and online - day in, day out.

By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you\''ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.

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