Hard Services Account ManagerFacilities Management Building Services UK ContractsSalary: £60,000 - £65,000Package: Car Allowance + BenefitsLocation: CoventryHolidays: 25 days + bank holidays The RoleWe''re working with a well-established Facilities Management provider looking to appoint an experienced Hard Services Account Manager to oversee a portfolio of commercial contracts.This is a client-facing role with full responsibility for service delivery across HVAC, Electrical, Mechanical and Building Fabric, ensuring contracts run compliantly, efficiently and profitably.You''ll be the key link between engineers, subcontractors and the client - owning performance, compliance and relationship management across your accounts. Key Responsibilities Manage a portfolio of Hard FM contracts across commercial environmentsAct as the primary point of contact for client stakeholdersEnsure delivery of PPM and reactive maintenance in line with SLAs and KPIsLead and support site teams and mobile engineersOversee subcontractor performance and statutory complianceManage budgets, variations and lifecycle worksDrive health and safety and audit readinessIdentify upsell opportunities and support contract growthProduce performance reports and attend client review meetings What We''re Looking For Experience as a Hard Services Account Manager / Contract ManagerStrong technical background in HVAC / Electrical / Mechanical FMProven experience managing commercial FM contractsConfident client-facing comm