IT Project Engineer Hours: 37.5 hours per week, Monday to Friday Location: Northampton HQ plus field visits (FULL DRIVERS License required)Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption.This is primarily a field-based delivery role, ideal for a motivated and ambitious IT professional seeking to further develop their expertise across Microsoft 365, Azure, networking, advanced connectivity and managed services environments.Responsibilities: Serve as the lead project engineer, architecting, implementing and managing a wide array of IT and networking projects.Key technical escalation point.Engage with existing customers and sales leads to understand their requirements and deliver transformative solutions.Handle escalated IT support tickets, provide comprehensive documentation, and offer training to support teams, and customers.Internal IT project work, focusing on the deployment and management of IT and network infrastructure, enhancing internal IT infrastructure and security protocols.Surveying for Onboarding of IT customers, providing a fantastic customer experience whist ensuring our support team have the information needed to support effectivelyWork autonomously to resolve complex issues and improve customer outcome