Customer Service Alarm Call HandlerLocation: Leicester (Office-Based)Salary: 24-26k per annumContract: Temp to PermShift Pattern:You''ll work a rotating schedule of 6 days on, 4 days off, with shifts structured as follows: 2 Early Shifts: 7:00am - 3:00pm 2 Mid Shifts: 3:00pm - 11:00pm 2 Night Shifts: 11:00pm - 7:00amThis equates to a standard 40-hour working week (5 x 8-hour shifts). You''ll be required to work bank holidays and maintain flexibility across all shift types.About the Role:As an Alarm Call Handler, you''ll play a vital role in ensuring the safety and functionality of client alarm systems. You''ll be the sole operator on shift, responsible for monitoring, responding to, and escalating alarms as needed. This role requires confidence, independence, and a high level of responsibility, as you may be the only person in the office during your shift.You''ll be part of a 24/7/365 operation, ensuring continuous coverage and rapid response to any alarm triggers.Key Responsibilities: Proactively contact clients to verify alarm status and ensure safety Respond immediately to triggered alarms, following client-specific protocols Escalate alarms when necessary or stand them down if no threat is identified Handle inbound alarm calls and take appropriate action Respond to client emails and queries professionally Maintain accurate records and follow procedures for each alarm scenarioWhat We''re Looking For: Previous experience in call handling or customer service Strong IT skills