Overview

At Bionic, we''re making life radically easier for small business owners. We''re building a one-stop shop for business essentials that''s powered by smart technology and world class human service, delivering an experience so good that customers trust Bionic to sort all their business needs for them.To support our next phase of growth and exciting plans, we''re looking for a

Salesforce AI Engineer

to join our Engineering Team.The role

As the Salesforce AI Engineer, you''ll collaborate closely with Salesforce, Data, and Operations teams to embed AI enhancements within our CRM and Contact Centre platforms. Our Salesforce team is central to delivering business-critical services, comprising Developers, Administrators, QA specialists, and Product resources who collaboratively support projects, continuous improvements, and essential platform enhancements.You''ll also work with the Data team, leveraging advanced analytics and insights to identify AI-driven opportunities and validate their impact. Additionally, you''ll partner with the Operations team to ensure deployed solutions align with user needs and operational effectiveness, with a continuous feedback loop to refine features based on real-world usage.Together, these teams form a dynamic environment focused on innovation, practical implementation, and continuous improvement, empowering users and driving significant business value through AI.You''ll play a pivotal role in bringing AI enhancements to life across our Salesforce CRM and Contact Centre platforms. You''ll identify opportunities to use AI to streamline processes within Salesforce and the Contact Centre, then design, prototype and deliver these features in partnership with our Salesforce and Data teams. You''ll demonstrate solutions to end users, building their understanding to maximise adoption. Collaborating closely with the Operations team, you''ll monitor how solutions are used in practice, iteratively refining and improving them based on feedback and usage patterns from both internal and external customers.Key responsibilities

Work closely with the Head of AI to align on priorities, review progress against the AI roadmap, and ensure successful delivery of AI driven Salesforce and Contact Centre solutionsCollaborate with Salesforce, Data and Operations teams, as well as business users, to define clear, testable acceptance criteria and delivery milestones for AI featuresStage and prepare functionality for deployment via our CI/CD pipeline (GitHub and Gearset), ensuring all metadata changes are correctly packagedDelivery of AI solutions within and outside of Salesforce, for example using MS Copilot and other Agentic third-party solutionsRapidly prototype AI use-cases (e.g. chatbots, predictive scoring), deliver POCs against defined criteria, gather stakeholder feedback and iterate to readiness for full buildValidate post-release functionality, and hand over to support teams with clear escalation paths and knowledge transfer sessionsRequired skills and experience

Hands on experience with Salesforce Sales/Service CloudStrong Salesforce configuration skills e.g. Flows, validation rules, dashboards, reports and Data LoaderExperience with Salesforce Einstein products, e.g. Lead scoring, BotsFamiliarity with Salesforce CI/CD processesSome programming experience (Apex, JavaScript, Java, Python or similar)Strong data analysis skills and attention to detailExperience delivering a tool or service that relies on an LLMDesirable skills and experience

Hands on experience with AgentforceExposure to AWS Services including Lambda and BedrockExperience using Python for automation and data analysisThe interview process

Initial conversation with one of our Talent TeamFirst stage competency based virtual interview, with the Hiring ManagerSecond stage technical interview with some of the wider teamFinal stage values and behavioural based interview, with one of our Heads of TechAbout Bionic Group

Bionic has over 500 people working across three office locations and four businesses: Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents.We have a high-energy work environment wherever the location; you can feel the passion the moment you walk through our door. Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun. We''re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.Working at Bionic means providing you with many opportunities to advance your career, with incredible progression, recognition, and reward.Benefits

We know that our employees are what sets us aside from our competitors; our benefits are just part of the way we say thanks.Enhance your health and wellbeingPrivate healthcare coverEmployee Assistance Programme, including a virtual GP service, priority physio and talking therapiesEyecare schemeTaking time away from work25 days annual leave plus the 8 UK bank holidays, increasing with tenure1 paid family/religious day of leave per year - following successful probation period1 paid charity volunteering day per yearOption to buy/sell up to an additional 3 days leave per yearFamily matters: for the special momentsEnhanced maternity, paternity or shared parental leave2 days off for your wedding upon joining, and up to 5 days after 2 years\'' serviceFlexible working options and a hybrid work approachFinancial wellbeingAuto-enrolled salary sacrifice pension schemeLife assuranceSeason ticket Loans, salary advances and loans to buy/rent a home - based on tenureCycle to work schemeRecognitionHighflyers incentive, a VIP experience for our high performers across Bionic group to celebrate successCompany summer and Christmas party celebrations, business and local zonely and annual awards and recognitionLong service awards

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