Join a leading independent technology and services provider as a First Line Analyst L3Job Overview: This role is a key customer-facing position responsible for delivering high-quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders.Rate £18.32/Hr through UMB£14.11/Hr through basic PAYEContract 12 Months contractLocation: Nottingham OR Milton KeynesSecurity Required: SC ClearanceKey ResponsibilitiesEnsure Department/Contract meets SLA performance targetsMaintain and improve customer satisfaction levelsUnderstand and adhere to policies and proceduresDemonstrates relevant Company ValuesKeep skills up to date with IT industry standards as appropriate to the role/contractAttain and maintain accreditations as appropriate to the role/ContractKey RequirementsWorks under supervision. Uses minor discretion.Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work.Demonstrates customer service abiliti