You''re ready to take on a role where the quality of your team''s delivery shapes the experience of every customer we work with. As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you''ll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You''ll bring structure, clarity and accountability to a fast moving, purpose driven business. BASIC SALARY: £50,000 - £60,000 BENEFITS: Discretionary bonus (annual and circa 5%) Full travel expenses 4% Pension 23.5 Holidays + Birthday Healthcare inc family LOCATION: Bury St Edmunds COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich, Why read on? A mission that feels meaningful (sustainability) A business growing fast enough to create opportunity, not so fast that it''s chaos The chance to build a function your way, with support when you need it JOB DESCRIPTION : Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability This isn''t just about maintaining service - it''s about raising the bar across the entire lifecycle of customer work.Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, linking engineering, transport, logistics, sales, finance and the customer. You''ll work closely with stakeholders across