HR AdvisorLocation: CardiffSalary: 36,000 + up to 10% annual bonusVibe Recruit is partnering with a people-focused organisation in Cardiff to recruit an experienced HR Advisor for a fast-paced contact centre environment supporting sales and customer service teams.This role is ideal for a confident HR generalist who enjoys high-volume employee relations, works closely with managers, and can apply sound judgement in complex, grey-area situations while balancing business and people needs. The RoleYou''ll be the first point of contact for HR queries, providing pragmatic, commercially aware advice to managers and employees. The role focuses heavily on absence management, performance, disciplinaries, grievances and wider ER casework, alongside coaching managers to build their confidence and capability. Key ResponsibilitiesAdvise and support managers on all ER mattersManage HR cases fairly, legally and consistentlyCoach and train managers on HR best practiceBuild strong relationships and promote a positive workplace cultureSupport recruitment, onboarding, engagement initiatives and HR reportingAssist with policy updates and payroll processes where requiredAbout YouProven HR Advisor/generalist experienceCIPD Level 5 (or working towards)Strong ER background in a fast-paced environment (contact centre ideal)Solid knowledge of UK employment lawPragmatic, organised and confident influencing managersBenefits32 days'' annual leave (incl. bank holidays)Up to 10% annual bonusHealth cash pla