The role will be office based and split between two locations in Henley-on-Thames and Chelmsford in Essex. The hired candidate will spend some of the week at the businesses head office in Henley and then the remaining part of the week client side in Chelmsford. This permanent Business Analyst role will require someone with strong skills in documenting change requests / specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel.Key day to day duties for the role will be:Documenting change requests / specificationsAccount managementDealing with development teams to make sure the customers requirements are metSolution creationWorking in JIRAProviding client trainingRunning reportsTesting changesThe business is seeking candidates with the following demonstrable experience:Holds a background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating and documenting change requests / specificationsA background working within an IT businessTechnical support knowledge would be advantageousAble to demonstrate previous experience documenting change requests / specificationsMust have strong experience working with JIRAExcellent communication skills, highly presentable and comfortable in a client facing role where requiredAble to communicate effectively with technical and non-technical personnelAbility to