Customer Service Administrator - London Gateway - Up to 32,000The Customer Service Administrator is responsible for delivering high quality administrative and customer service support to ensure the efficient coordination of transport operations.The role involves liaising with customers, operators, drivers, planning teams, shipping lines, and depots to maintain effective communication, resolve operational queries, and ensure bookings and container movements are managed accurately and efficiently.Job Type: PermanentSalary: Up to 32,000Key ResponsibilitiesAct as the primary point of contact for customers, operators, and drivers, providing timely information and ensuring the smooth flow of daily operations.Provide operational and administrative support to the Day 1 team, transport operators, and drivers.Maintain clear and effective communication across multiple platforms, including email, telephone, and customer portals.Process export bookings and carry out vessel checks to ensure shipment accuracy.Verify twinned containers by checking Proof of Deliveries (PODs) and confirming bookings with shipping lines to ensure containers are allocated to the correct shipments.Review shipment special instructions (including Wooden Floor, CDOF, Food Grade, and other cargo requirements) and ensure all relevant remarks are accurately recorded and communicated.Respond promptly to on-site operational queries and resolve issues in collaboration with relevant departments.Submit additional charges ..... full job details .....