Join a leading independent technology and services provider as a First Line Analyst L2Job Overview:If you are rota''d to work a Saturday or Sunday you will get a Lieu Day off the following week between Tuesday and Friday as allocated by the Team Leader.Once fully trained and operational you will be working 2 days from the Nottingham office and 3 days at home.Training: Training will be on the job side by side shadowing on site in the Nottingham office for 2 weeks as a minimum until you are comfortable and able to work with minimal support.Workload: There are 6 Analysts on the team sharing a workload of approx. 1000 calls and 700 emails a month.Location: (Onsite) Pheonix House Colliers Way, Phoenix Business park - NottinghamDaily Rate: £16.35/Hr through UMB£12.60/Hr Basic PAYE£14.31/Hr premium PAYEContract Length: 6 monthsDesk Operational Hours:7am until 7pm on a 7.5 hour rolling shift basis as outlined belowMonday to Friday: 07:00 - 15:3008:00 - 16:3008:30 - 17:0009:00 - 17:3010:30 - 19:00 Saturday and Sunday:07:00 - 15:3010:30 - 19:00Start Date: ASAPKey ResponsibilitiesTaking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident.We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly possible.Following knowledge processes for onwards assignment.Updating existing knowledge where processes have changed and creating new knowledge articles t