Make a real difference to people''s lives We re looking for a compassionate, motivated and customer-focused Customer Service Officer to join our Contact Centre team. You ll be the first point of contact for customers across phone, email and online channels, providing professional, empathetic and effective support. You ll help customers find the right solutions while delivering a positive experience. What You ll Do Respond to customer enquiries, requests and concerns across phone and digital channels Listen carefully, understand individual circumstances and provide appropriate support Resolve enquiries at the first point of contact wherever possible Provide accurate information about services, policies and procedures Use your judgement and problem-solving skills to find the right outcome Maintain accurate and up-to-date customer records Work with colleagues across the organisation to provide a coordinated service Capture customer feedback and help identify opportunities to improve our services Take responsibility for your own development and respond positively to coaching and feedback What You ll Need A genuine commitment to providing excellent customer service Strong communication, listening and interpersonal skills Empathy, emotional intelligence and a respectful approach Good problem-solving and decision-making skills Strong attention to detail and organisational skills The ability to remain calm and professional when handling challenging situations A positive, flexible ..... full job details .....