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14.08.2025Expiry Date:

28.09.2025Job Description:

What''s in it for you?Join a fast-growing, design-led British menswear brandLead a high-impact team with real influence across the businessCreative, collaborative culture with a focus on craftsmanship and qualityFull-time position with free parkingWhat will you be doing?Leading and scaling our customer service functionEnsuring a consistent, high-quality customer experienceHandling escalations and improving service processesWorking cross-functionally with fulfilment, marketing, and product teamsMonitoring performance metrics and driving continuous improvementMust Haves:Proven leadership in customer service, ideally in eCommerceStrong communication and problem-solving skillsExperience with platforms like Shopify, Gorgias, Klaviyo, or similarA passion for delivering standout serviceHelpful Extras:Background in fashion, lifestyle, or retailAnalytical mindset with a strong grip on performance metrics and service dataComfortable wearing multiple hats in a scale-up environmentIf you''re ready to make a difference on site, please send your CV to Alison at i2i Recruitment today.Our mission of ''Making Recruitment Personal'' also means making recruitment fair. We are committed to reviewing every application with a focus on diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of whether it''s successful.

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